IT support for small teams, without hiring anyone.
You don't need a full IT department for three laptops and a shared printer, you need one person who already knows your setup and answers when something breaks. English-speaking, based centrally in Prague, remote or on-site.
Who this is for
Small teams and expat-run businesses in Prague with no in-house IT: a handful of laptops, some cloud accounts, maybe a shared drive or printer, and nobody whose job it is to keep any of it running. That's most small businesses, and it's exactly the gap this fills.
What's covered
- Onboarding new hires: a new laptop set up and ready on day one, not day three.
- Patching & updates: kept current across the team's machines, rather than everyone individually clicking "remind me tomorrow" forever.
- Backups: for the business, not just for individuals, with the same tested-restore standard as personal backup setup.
- Being the person you call: a laptop won't connect to the office Wi-Fi, someone's locked out of an account, the printer's decided today's the day. One point of contact, not a support ticket that vanishes into a queue.
- Buying advice: what to buy when it's time, without a sales incentive attached to the answer.
How it works
Tell me roughly how many people and devices are involved, and what's currently a mess versus what's fine. That turns into a monthly arrangement with an agreed response time, covering remote support as the default and on-site visits when something needs hands on it. No long lock-in, and no sales call required to find out what it costs.
Curious what it'd cost for your team?
Give me a rough device and headcount, and you'll get a price for your setup, not a generic package.
How pricing works
Ongoing support doesn't fit a fixed price list, so it's quoted per business. What doesn't change: no VAT added, an agreed response time in writing, and a price that's clear before anything's signed. Everything with a fixed rate is on the general pricing page; this is the one line that's quoted individually.
Frequently asked
How is this different from calling you for a one-off repair?
A one-off repair fixes what's broken today. Ongoing support means someone already knows your setup, has already patched and backed things up, and answers when something comes up, rather than starting from zero every time.
How small is too small for this?
There's no minimum. A two or three person team with a handful of laptops is a completely normal fit, arguably where it helps most, since there's usually no one in-house to ask.
What response time can I expect?
Agreed upfront based on what the business needs, and put in writing. Straightforward requests are usually handled same day.
How is this priced?
By device and person count, since a two-laptop team and a fifteen-person office need very different amounts of attention. Tell me roughly what you're running and you'll get a price for your setup, not a generic package.
Want a hand with it?
Tell me in a sentence or two what you need. You’ll hear back with what it takes and roughly what it costs.
Mon–Fri, 9:00–19:00 · usually a reply within a few hours