Tell me what's wrong. I'll tell you what it takes.
You don't need to know what's broken or use the right words for it. A sentence about what's happening, or a photo of the error, is plenty to work from.
When you'll hear back
Usually within a few hours during working hours, and by the next morning if you write in the evening. If something is urgent, like a business that can't operate or a laptop needed for a flight tomorrow, say so in the first message and it moves to the front of the queue. Evenings, early mornings and weekends are possible for a +50% priority fee, confirmed with you first.
Before you get in touch, if you can
None of this is required, but it speeds things up:
- Note the exact wording of any error message, or photograph it.
- Have the make, model and rough age of the device to hand.
- If you've lost files or the device is failing, stop using it. Continuing to use it lowers the chance of recovery.
- Think about whether you'd prefer I come to you, you drop it off, or we do it remotely. If you're unsure, I'll suggest which fits.
Where I work
I'm based in the centre, so on-site visits across Prague 1 to 10 are straightforward and usually same or next day, whether that's Vinohrady, Žižkov, Karlín, Holešovice, Smíchov or Dejvice. Outer districts are fine too, they just get a call-out quoted when you book.
Drop-off is arranged in central Prague when we book, at a time that suits you, rather than at a fixed shopfront. Remote sessions work anywhere with an internet connection, so if you've already left the country and still need a hand, that's fine.
Your data
Anything you send me stays between us, and I don't go through personal files on a device beyond what the job needs. The privacy page spells out exactly how that works.