Email, printers and software, set up and actually working.
The everyday things that should just work and somehow don't: an inbox that won't sync, a printer with a Czech menu that prints nothing, Office asking for a licence you thought you had. Set up properly, in Prague or remotely, and explained so you can live with it afterwards.
What this covers
Email that works everywhere
Most email problems come down to the same few things: an account added the old way so it only syncs in one direction, a phone and a laptop that disagree about what's been read, or a work mailbox that needs a particular app. I set it up so the same inbox, contacts and calendar show up on every device, and your old mail comes along if you're switching provider.
Running a small business from a Gmail address and want email at your own domain? That's part of this too, including the settings that stop your messages landing in spam. For a whole team, see business IT support.
Printers
Printers cause more frustration per minute than anything else on this list. One bought here often has its display and software in Czech, Wi-Fi printers drop off the network after a router change, and the manufacturer's installer tends to add three programs you don't need. The fix is usually the right driver, a fixed spot on your network and removing the rest. Scanning to your laptop or phone gets set up at the same time.
If the printer itself is broken, a jammed mechanism or a dead board, that's hardware, and I'll tell you before you pay for anything.
Office, Microsoft 365 and licences
Office has a habit of asking for a licence at the worst possible moment. Sometimes you already have one through work or a family plan and it just isn't signed in; sometimes the laptop came with a trial that ran out. You'll get a straight answer on what you actually need to pay for, if anything, and on the free options where they're good enough. If Office is in Czech, that's covered on switching a Czech laptop to English.
VPN, cloud storage and the rest
A VPN for your employer's network or to reach services from home, cloud storage that syncs the folders you actually use without filling up your laptop, a password manager so you stop reusing the same three passwords. None of it is hard once it's running. Getting it running is the part that eats an afternoon.
One thing worth knowing: cloud sync is not a backup. If your files only live in one synced folder, a deletion or ransomware syncs everywhere too. Backup setup covers that properly.
Something specific not working?
Send a screenshot or describe it in a sentence. Most setup jobs can be done remotely, and the first read is free.
What setup help costs
How to get it sorted
- Make a short list of what isn't working and on which devices. One session can cover several things if they're related.
- Have your logins to hand. If a password is needed during the session, you type it, or change it afterwards.
- Most setups are done in one remote session. Printers and home networks are usually quicker on-site.
Frequently asked
Can you set up my email on both my phone and my laptop?
Yes. Gmail, Outlook.com, iCloud, work accounts and email at your own domain, set up so mail, contacts and calendars match on every device.
Can you set up a printer remotely?
Often, yes, if the printer is already on your network or connected to your computer. A new Wi-Fi printer, or one that keeps dropping off the network, is usually quicker on-site.
Do I need to pay for Microsoft Office?
Not always. You may already have a licence through work, school or a family plan, and the free web versions are enough for a lot of people. You'll get a straight answer before you buy anything.
Can you help with Czech banking apps?
Yes: installing and setting them up, switching the app language where the bank offers it, and getting verification working on a new phone. Opening the account itself is between you and the bank.