The terms behind every booking.

This page explains, in plain language, the terms that apply to work booked through Reboot Prague. It's not a substitute for legal advice, and it doesn't override any right you have under Czech consumer law that isn't mentioned here.

Who these terms apply to

Reboot Prague is the trading name of Joshua Sascha Miguel van den Toorn, a registered Czech sole trader (OSVČ). Full business details are on the legal details page. These terms cover software support services: virus and malware removal, Windows and Linux work, phone setup and backups, data recovery, and related help, delivered on-site, by drop-off, or remotely.

How a booking works

You describe the problem by message, email, phone, WhatsApp or the contact form, and get an estimate or a fixed price back. The job is booked once you confirm you want to go ahead, whether that's a reply saying "yes, go ahead", booking a time slot, or handing over a device on that basis.

Quotes and prices

Some jobs get a fixed price upfront (like a Windows reinstall); others start at a base price and get a firm quote once the scope is clear (like a bad malware infection). Either way, if a job turns out bigger once work is underway, you hear about it and agree a new price before anything further happens, never a surprise on the final bill. Full pricing, payment methods and currency fees are on the pricing page. Prices shown are final; no VAT is added.

The 14-day guarantee

Every completed job comes with a straightforward promise: if the exact same issue comes back within 14 days of the fix, it's sorted at no extra charge. This doesn't cover a new, unrelated problem, or damage from something that happened after the job was finished. If a fix genuinely isn't possible, you're only charged for diagnostic time already spent, not the full job rate.

Data recovery: no promises on outcome

Data recovery is best-effort. Whether anything is recoverable depends on the device and what happened to it, and that's exactly why a diagnosis comes before any recovery work. The diagnosis fee is fixed and is credited toward the job if you go ahead; it isn't refunded if the diagnosis simply finds nothing recoverable, since the diagnosis itself was carried out.

If something's wrong with the work (complaints)

If a job wasn't done properly, tell me, by email is easiest, describing what's wrong and when you noticed it. As a consumer, you generally have up to 24 months from completion to raise a defect in a service, in line with Czech consumer protection law, and a complaint is normally resolved within 30 days. If we can't agree on a resolution between us, consumers can turn to the Czech Trade Inspection Authority (Česká obchodní inspekce) for free out-of-court dispute resolution, at coi.gov.cz. This sits alongside, not instead of, the 14-day guarantee above.

Your device and your data

What happens to your files and any backup copies made during a job is covered in full on the privacy page. In short: only what the job needs is touched, nothing is copied off your device beyond what a backup or recovery job requires, and any working copy is deleted once you've confirmed you have your files.

What's not covered

Reboot Prague is software-only. Hardware repairs, screen replacements, batteries, keyboards and physical damage aren't part of these services, and I'll point you to a hardware workshop instead. Liability for a job is limited to the price paid for that job, except where Czech law doesn't allow that limit, for example for death, personal injury, or a consumer's statutory rights, which are never excluded by these terms.

Cancelling a scheduled visit

If you need to reschedule or cancel an on-site or drop-off appointment, or a job that hasn't started yet, let me know as early as you can. There's no cancellation fee for simply changing your mind before work begins.

Governing law and disputes

These terms are governed by the law of the Czech Republic. Consumer disputes can go through the Czech Trade Inspection Authority as above; anything else falls under the jurisdiction of the Czech courts.

Changes to these terms

If these terms change materially, the date below changes with them. The version in force at the time you booked a job is the one that applies to it.

Last updated: September 2026